Procedure for renting/vacating

This page will describe everything involved in renting a unit from us from first viewing a unit to claiming your deposit after you vacate.

Renting a Unit

When renting a unit we always recommend viewing the unit before you need to rent one. This gives you the ability to know what space is available, at what cost and it gives you the opportunity to familiarise yourself with the storage facility. We pride ourselves on keeping a clean, safe and dry facility at all times for the safety and security of your goods.

Once you have decided on a unit size, you can reserve a unit with us for just £20 which will put the unit under your name and the reservation can be taken up at any time and lasts 1 month. This deposit will go towards your first bill when you rent a unit with us.

To rent a unit with us we require 2 forms of ID. This is a necessity and the unit cannot be rented without this.

The two forms of ID must be at least one Photo ID and one proof of address.

Accepted forms of ID include:

Passport
Driving Licence
Utility Bill
Company Employee Card (e.g. NHS Card)
Insurance Documents

Once these have been seen we will need to take a copy for our records.

We will also need to take a photo of you for our records.

To rent the unit you must pay the first 4 weeks of rental, the deposit and insurance on the day of renting the unit. This can be taken by Card or cheque but we cannot accept cash. We will also take your bank details to set up a Direct Debit so that the payments can be taken on the due date. We will invoice you 2 weeks before the payment is due and if you’re paying by direct debit these invoices will be for your information only.

Once payment has been made we will show you the procedure for getting in and out of the facility and show you where your unit is. We don’t provide a lock with your unit however we do sell them if you require one. Please see our packaging Materials section for further details.

Insurance is Mandatory with every contract taken. We can provide it or you are welcome to use your own, however we would require proof of insurance. Please also note that it is your responsibility to inform us of any changes with regards to your insurance. This proof of insurance preferably needs the details of our facility on it.

Daily Use

When you use the unit there are a few this to consider for the safety and security of your goods:

There is a list of Prohibited Items in our storage Facility, The list is posted around the building and on the back of each unit door:

Any Flammable Substances
Any Toxic Substances
Any Explosive Substances (Including Fireworks)
LPG Cylinders, or any compressed gases
Any Paints, thinners, Petrol or Oil
Any foodstuffs
Any Firearms or Ammunition
Any Chemicals (including and especially and oxidising agents)
Plants
Animals

If you have any doubts about the storage items please ask the store Manager for clarification when placing any items into your storage.

When you are on site please consider that the facility is home to over 600 Units, and there are only 3 entrance doors. Please only use the loading bays for loading or unloading your vehicle and when you are done please could you park on the opposite side of the yard, to allow access to others.

When leaving the site, please be aware that leaving the building unsecured, such as leaving the shutter doors open, is compromising the security of the facility and in turn your goods. When you leave can you please ensure that the facility is secure. We thank you in advance for your cooperation.

Vacating

Vacating the Unit

When you wish to vacate your unit, the usual term of notice is 2 weeks. This may not be the case if you have a special contract or pay for your unit in advance. If you are unsure please contact us.

When vacating, you can choose to vacate on any day that suits you. Vacating is not restricted to the start/end of each charging period.

Once you have provided your notice and have moved out, you can cancel the contract either in the office or over the phone. Once this has been done then we can organise the refund of your deposit and any overpaid rent, which is easily done on a card.